At Lipru Healthcare (“Lipru Healthcare”, “we”, “us” or “our”), we respect your privacy. This Privacy Policy explains what information may be collected when you visit our website, submit an enquiry or request a healthcare service, how it may be used, and the choices available to you.
1. Information we may collect
- Contact and identity details: name, phone number, email address and other details you choose to provide.
- Booking and service details: requested test or package, preferred appointment or collection details, service area and messages sent to us.
- Health-related information: medical or diagnostic details that you voluntarily share with us or that are necessary for a requested service. Please share only information relevant to your enquiry or booking.
- Technical information: basic device, browser, log and website-usage information that may be collected by our hosting or security services.
2. How we use information
We may use the information to respond to enquiries, process and coordinate booking requests, confirm service availability, communicate appointment updates, provide customer support, improve website performance, protect our systems, prevent misuse and comply with applicable legal requirements.
3. Health and diagnostic information
Health-related information is treated with care and used only where reasonably necessary for the service or purpose for which it was provided. Do not use this website or ordinary contact forms to send emergency medical information. For urgent medical assistance, contact an appropriate healthcare professional or emergency service.
4. When information may be shared
We do not offer personal information for sale. Where needed to fulfil your request, information may be shared with diagnostic laboratories, healthcare professionals, sample-collection or logistics partners, technology/hosting providers, customer-support providers or other service partners involved in the requested service. Booking and enquiry details may also be sent to our configured Telegram account for internal team notifications and follow-up. We may disclose information where required by law or to protect rights, safety and security. We expect service providers to handle information appropriately.
5. Cookies and technical services
Our website uses a first-party, HttpOnly visitor cookie (lh_visitor_id) to recognise a returning browser for anonymous page-visit statistics. Optional analytics are recorded only after you select “Accept analytics” in the cookie notice. If you select “Essential only”, optional visit tracking is not started. The analytics record contains a random visitor identifier, the page path, the referring website origin (when available) and the visit time; it does not include form contents, health information, passwords or your name. You can clear cookies and site data in your browser settings. If you clear the site's local storage, the cookie choice notice may appear again.
6. Data retention and security
We retain information only for as long as reasonably necessary for the purposes described above, including service coordination, record-keeping, dispute handling and legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.
7. Your choices and requests
You may contact us to request access to, correction of or deletion of personal information you have provided, or to raise a privacy concern. We may need to verify your identity and may retain certain information where permitted or required by law.
8. Children’s information
Our website is not intended to be used independently by children. A parent or lawful guardian should make enquiries or bookings on behalf of a child and provide any necessary information responsibly.
9. Third-party websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information.
10. Changes to this policy
We may update this Privacy Policy when our practices or legal requirements change. The revised version will be posted on this page with an updated effective date.
11. Contact us
For privacy questions or requests, contact Lipru Healthcare at +91 81493 35679 or use our Contact Us page.